Support
Frequently Asked Questions
Answers to common questions about accounts, two-factor authentication, collecting URLs, generated screenshots, technical domain reports, imports, and account limits.
Account and Security
You need an account to build a personal dashboard, save URLs, manage tags, use bulk import, and revisit private URL details. Public domain report pages can be opened without signing in when they are available and your region is supported.
Yes. URLsilo accounts use a username and password instead of email registration. Because there is no email address for account recovery, URLsilo gives you a recovery key during setup. Save it immediately.
The recovery key is the backup credential for your account. It is required to reset your password and to recover access if you lose your authenticator app. URLsilo only shows the key once. Store it in a password manager or write it down by hand before continuing.
Open the password reset page, enter your username, recovery key, and new password. After a successful reset, URLsilo invalidates the old recovery key and shows you a new one. Save the new key immediately.
Yes. Open
/account/status and use Enable 2FA authentication. URLsilo shows a QR code for your authenticator app. Scan it, enter the generated code, and confirm the setup. After that, signing in first asks for your username and password, then asks for either a valid authenticator code or your recovery key.
Use your recovery key during login instead of the authenticator code. After signing in, open
/account/status and disable 2FA with the recovery key. When the recovery key is used to disable 2FA, URLsilo rotates it and shows a new recovery key.
Saving and Managing URLs
URLsilo is a private visual library for websites. You can save URLs, recognize them by screenshot, tag them, search them, and open a technical report with details such as rendered domain, IP address, ASN, hosting signals, DNS records, RDAP registration data, cookies, and abuse contact information where available.
Sign in, open the dashboard, and use the Add URL button. You can enter a full URL such as
https://example.com/page or a domain such as example.com. URLsilo normalizes the entry, checks whether it is already in your list, then queues screenshot and report generation in the background.
Yes. The Import page shows the current import size for your account level. Text imports support one URL per line, with optional tags in this format:
https://example.net, Research:blue; Client:green. Import jobs run in the background and show created, duplicate, invalid, and failed items.
The dashboard lets you search saved URLs, filter by tag, sort by URL, newest, or oldest, and switch between gallery, list, and cinema views. You can open the original website, view the detailed report, edit tags, and remove URLs from your list.
Yes. Open the URL card menu in the dashboard and choose Delete. This removes the saved URL from your personal list. Shared generated data for the underlying URL may still be retained where needed to operate URL reports, prevent duplicate processing, enforce safety rules, or comply with legal obligations.
Screenshots and Technical Reports
Generation runs asynchronously after a URL is added or imported. The dashboard and detail page poll for updated analysis data, so screenshots and technical details may appear shortly after the URL is saved. If the target website returns an error or cannot be rendered, URLsilo shows a data collection failure message instead of incomplete results.
Reports can include a website preview, favicon, page metadata, requested and rendered domains, resolved URL, IP address, ASN, provider or hosting network, location data, DNS records, RDAP registration data, cookie details, privacy signals such as VPN or proxy flags, and abuse contact fields.
No. URLsilo cannot enter login credentials and does not create screenshots or collect data from protected account areas. This protects privacy because URLsilo is not intended to collect personal data from submitted URLs. Screenshots and technical data are only generated for publicly reachable web pages.
Some websites redirect visitors to another host, language version, login page, regional domain, or canonical URL. URLsilo records the requested domain and the rendered domain separately so you can see when a saved URL led somewhere else during capture.
Limits and Access
Yes. Each account has a monthly URL limit based on account level. Standard account levels are New, Active, Established, and Trusted. Long-running accounts with normal use receive higher free limits over time. Accounts can also be placed in Probation or Restricted status when protective limits are needed. The dashboard, account status page, and import page show how many new URLs are still available for the current month. URLs that already exist in URLsilo do not count against this monthly limit when you add them to your list. Duplicate URLs that are already in your own list are not added again. A manual Refresh data action consumes 1 monthly URL slot.
Public URL pages are reports available at paths such as
/url/example.com. For domains that do not already have generated data, URLsilo may apply region checks, anti-abuse limits, and a request threshold before generating a public screenshot and report.
URLsilo uses region and network checks to reduce abuse and keep the service available where it is intended to operate. Access can be limited when the browser time zone, IP country, or network risk signals do not meet the current policy. Some proxy, VPN, hosting, Tor, anonymous, or abuse-flagged networks may be blocked.
URLsilo can block URLs, domains, or IP addresses for safety, abuse, legal, or moderation reasons. Some public domain screenshots can also be blurred when a domain is marked as adult content. If your account is suspended, URLs owned by that account may be unavailable while the restriction is active.
Proof of work is a lightweight browser challenge used to slow automated abuse. It usually runs in the background and sets a short-lived security cookie. If the cookie expires or is missing, you may be redirected to a challenge page before continuing.